Author

Hiroko Washiyama

🇯🇵🇪🇺 I analyze how GenAI and digital finance are transforming the insurance sector in Japan and EU.

1 Article

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Christopher FranklandFounder, InsurTech360.com

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Charanjit SinghDirector of Underwriting Innovation, Zurich North America

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Joy ZhangVP of Artificial Intelligence, Geico

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Operations & Talent: The Building Blocks of AI and Why Operations Decide Whether It Works

By Hiroko Washiyama

GlobalFebruary 17, 2026

Operations & Talent: The Building Blocks of AI and Why Operations Decide Whether It Works

Most AI strategies in insurance do not fail because the models are weak....

Technology

From OCR to Intelligent Automation: How Upstage and Kasey Roh Are Building the Future of Enterprise AI

From OCR to Intelligent Automation: How Upstage and Kasey Roh Are Building the Future of Enterprise AI

By Christopher Frankland

Operations & Talent: The Building Blocks of AI and Why Operations Decide Whether It Works

Operations & Talent: The Building Blocks of AI and Why Operations Decide Whether It Works

By Hiroko Washiyama

The Future of Underwriting: Where AI Ends, Where People Matter, and How the Best Insurers Will Combine Both

The Future of Underwriting: Where AI Ends, Where People Matter, and How the Best Insurers Will Combine Both

By Christopher Frankland

Cyber Risk and The Critical Role of Partnerships

Cyber Risk and The Critical Role of Partnerships

By Christopher Frankland

The Future of the Insurance Agent: From Intermediary to the Bionic Agent

The Future of the Insurance Agent: From Intermediary to the Bionic Agent

By Christopher Frankland

Global Perspectives: Reimagining the Insurance Experience for a Mobile-First Generation

Global Perspectives: Reimagining the Insurance Experience for a Mobile-First Generation

By Christopher Frankland

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