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CHRISTOPHER FRANKLAND

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Regulation & Trust: Governing AI Without Breaking the Customer Experience

By CHRISTOPHER FRANKLAND

IdeasFebruary 14, 2026

Regulation & Trust: Governing AI Without Breaking the Customer Experience

Artificial intelligence is now embedded across the insurance value...

Designing the Next-Gen Insurance Experience: Why Creativity, Not Technology, Will Define the Winners

By CHRISTOPHER FRANKLAND

TechnologyFebruary 6, 2026

Designing the Next-Gen Insurance Experience: Why Creativity, Not Technology, Will Define the Winners

For all the investment in AI, automation, and digital platforms, insurance...

Technology

From OCR to Intelligent Automation: How Upstage and Kasey Roh Are Building the Future of Enterprise AI

From OCR to Intelligent Automation: How Upstage and Kasey Roh Are Building the Future of Enterprise AI

By CHRISTOPHER FRANKLAND

Operations & Talent: The Building Blocks of AI and Why Operations Decide Whether It Works

Operations & Talent: The Building Blocks of AI and Why Operations Decide Whether It Works

By CHRISTOPHER FRANKLAND

The Future of Underwriting: Where AI Ends, Where People Matter, and How the Best Insurers Will Combine Both

The Future of Underwriting: Where AI Ends, Where People Matter, and How the Best Insurers Will Combine Both

By CHRISTOPHER FRANKLAND

Cyber Risk and The Critical Role of Partnerships

Cyber Risk and The Critical Role of Partnerships

By CHRISTOPHER FRANKLAND

The Future of the Insurance Agent: From Intermediary to the Bionic Agent

The Future of the Insurance Agent: From Intermediary to the Bionic Agent

By CHRISTOPHER FRANKLAND

Global Perspectives: Reimagining the Insurance Experience for a Mobile-First Generation

Global Perspectives: Reimagining the Insurance Experience for a Mobile-First Generation

By CHRISTOPHER FRANKLAND

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