Helping those who need to use technical assessments of property insurance claims, environmental events, and risk analysis of facilities, partnering H2M expertise with end users, providing training to staff, and providing guidance in compliance with regulation. Helping bridge the gap between technical expertise and claims expertise. BUilding consultant. Property insurance appraiser. Customer service advocate. InsurTech observer and customer experience defender. Insurance claim improvement advocate. InsurTech columnist.
Professional goal: every day commit to improve the impact I have on customers, peers, and my community.
Specialties: Virtual work groups, Customer service, construction and building methods, hazardous materials abatement management, estimating practices and training, property claim appraisals, personal property estimating and methods, consulting. Insurance claims innovation, an understanding of how claim service and claim customer expectations intersect. Subrogation analysis.