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Christopher FranklandFounder | InsurTech360.com

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Hiroko WashiyamaStrategic Researcher | Insurance, GenAI & Digital Finance

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Awais FarooqChief Claims Officer | Venbrook

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AI is the Arrowhead of Customer Engagement in 2026

By Christophe Bourguignat

AIMarch 16, 2026

AI is the Arrowhead of Customer Engagement in 2026

For insurers, customer engagement used to be a downstream activity. It was...

Technology

The Future of Commercial Lines Submission & Underwriting Workflows: AI-Powered Agency-Carrier Collaboration

The Future of Commercial Lines Submission & Underwriting Workflows: AI-Powered Agency-Carrier Collaboration

By Christopher Frankland

Global Perspectives: The Uninsured & Underinsured Opportunity Across Asia and Africa

Global Perspectives

Global Perspectives: The Uninsured & Underinsured Opportunity Across Asia and Africa

By Christopher Frankland

From Smart Automation to Agentic Operations: How Insurance Workflows Are Being Rewritten

From Smart Automation to Agentic Operations: How Insurance Workflows Are Being Rewritten

By Christopher Frankland

Operations & Talent: The Building Blocks of AI and Why Operations Decide Whether It Works

Operations & Talent: The Building Blocks of AI and Why Operations Decide Whether It Works

By Christopher Frankland

The Future of Underwriting: Where AI Ends, Where People Matter, and How the Best Insurers Will Combine Both

The Future of Underwriting: Where AI Ends, Where People Matter, and How the Best Insurers Will Combine Both

By Christopher Frankland

Regulation & Trust: Governing AI Without Breaking the Customer Experience

Regulation & Trust: Governing AI Without Breaking the Customer Experience

By Christopher Frankland

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