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Christopher FranklandFounder | InsurTech360.com

28

Christophe BourguignatHead of Product

2

Hiroko WashiyamaStrategic Researcher | Insurance, GenAI & Digital Finance

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AI is the Arrowhead of Customer Engagement in 2026

By Christophe Bourguignat

AIJuly 31, 2026

AI is the Arrowhead of Customer Engagement in 2026

By Christophe Bourguignat, Director of Product, AI, Earnix For insurers,...

Applied Systems: Quietly Rebuilding the Operating System of Insurance

By Christopher Frankland

AIMay 28, 2026

Applied Systems: Quietly Rebuilding the Operating System of Insurance

In today’s article, I am breaking down a recent discussion that I had with...

AI is the Arrowhead of Customer Engagement in 2026

By Christophe Bourguignat

AIMarch 16, 2026

AI is the Arrowhead of Customer Engagement in 2026

For insurers, customer engagement used to be a downstream activity. It was...

Technology

The E&S Market’s Next Evolution: From Capacity Advantage to Intelligent Execution

The E&S Market’s Next Evolution: From Capacity Advantage to Intelligent Execution

By Christopher Frankland

The Rise of the Intelligent Program: Why Technology, Discipline, and Data Will Define the Next Era of Delegated Authority

The Rise of the Intelligent Program: Why Technology, Discipline, and Data Will Define the Next Era of Delegated Authority

By Christopher Frankland

If You’re Frustrated With Gen Z, Read This First

Global Perspectives

If You’re Frustrated With Gen Z, Read This First

By Amy Cooper

Closing the Data Gap: Why Precision is the Antidote to Claims Leakage

Closing the Data Gap: Why Precision is the Antidote to Claims Leakage

By Christopher Frankland

Outlook: The Evolution of the MGA Model in the United States

Outlook: The Evolution of the MGA Model in the United States

By Emily Lewis

Embedded Insurance Meets Commercial EVs: A Signal of Where the Market Is Heading

Embedded Insurance Meets Commercial EVs: A Signal of Where the Market Is Heading

By Cameron Parsons

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