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Christopher FranklandFounder | InsurTech360.com

22

Hiroko WashiyamaStrategic Researcher | Insurance, GenAI & Digital Finance

1

Awais FarooqChief Claims Officer | Venbrook

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AI is the Arrowhead of Customer Engagement in 2026

By Christophe Bourguignat

AIMarch 16, 2026

AI is the Arrowhead of Customer Engagement in 2026

For insurers, customer engagement used to be a downstream activity. It was...

Regulation & Trust: Governing AI Without Breaking the Customer Experience

By Christopher Frankland

IdeasFebruary 14, 2026

Regulation & Trust: Governing AI Without Breaking the Customer Experience

Artificial intelligence is now embedded across the insurance value...

Designing the Next-Gen Insurance Experience: Why Creativity, Not Technology, Will Define the Winners

By Christopher Frankland

TechnologyFebruary 6, 2026

Designing the Next-Gen Insurance Experience: Why Creativity, Not Technology, Will Define the Winners

For all the investment in AI, automation, and digital platforms, insurance...

Technology

Operations & Talent: The Age of AI and the Rise of the Bionic Agent

Operations & Talent: The Age of AI and the Rise of the Bionic Agent

By Christopher Frankland

The Future of Commercial Lines Submission & Underwriting Workflows: AI-Powered Agency-Carrier Collaboration

The Future of Commercial Lines Submission & Underwriting Workflows: AI-Powered Agency-Carrier Collaboration

By Christopher Frankland

Global Perspectives: The Uninsured & Underinsured Opportunity Across Asia and Africa

Global Perspectives

Global Perspectives: The Uninsured & Underinsured Opportunity Across Asia and Africa

By Christopher Frankland

From OCR to Intelligent Automation: How Upstage and Kasey Roh Are Building the Future of Enterprise AI

From OCR to Intelligent Automation: How Upstage and Kasey Roh Are Building the Future of Enterprise AI

By Christopher Frankland

Operations & Talent: The Building Blocks of AI and Why Operations Decide Whether It Works

Operations & Talent: The Building Blocks of AI and Why Operations Decide Whether It Works

By Christopher Frankland

The Future of Underwriting: Where AI Ends, Where People Matter, and How the Best Insurers Will Combine Both

The Future of Underwriting: Where AI Ends, Where People Matter, and How the Best Insurers Will Combine Both

By Christopher Frankland

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