Browse Tag

customer

4 Articles

Top Authors

Christopher FranklandFounder | InsurTech360.com

27

Hiroko WashiyamaStrategic Researcher | Insurance, GenAI & Digital Finance

1

Awais FarooqChief Claims Officer | Venbrook

1

Top Categories

Applied Systems: Quietly Rebuilding the Operating System of Insurance

By Christopher Frankland

AIMay 28, 2026

Applied Systems: Quietly Rebuilding the Operating System of Insurance

In today’s article, I am breaking down a recent discussion that I had with...

AI is the Arrowhead of Customer Engagement in 2026

By Christophe Bourguignat

AIMarch 16, 2026

AI is the Arrowhead of Customer Engagement in 2026

For insurers, customer engagement used to be a downstream activity. It was...

Regulation & Trust: Governing AI Without Breaking the Customer Experience

By Christopher Frankland

IdeasFebruary 14, 2026

Regulation & Trust: Governing AI Without Breaking the Customer Experience

Artificial intelligence is now embedded across the insurance value...

Designing the Next-Gen Insurance Experience: Why Creativity, Not Technology, Will Define the Winners

By Christopher Frankland

TechnologyFebruary 6, 2026

Designing the Next-Gen Insurance Experience: Why Creativity, Not Technology, Will Define the Winners

For all the investment in AI, automation, and digital platforms, insurance...

Technology

Closing the Data Gap: Why Precision is the Antidote to Claims Leakage

Closing the Data Gap: Why Precision is the Antidote to Claims Leakage

By Christopher Frankland

Outlook: The Evolution of the MGA Model in the United States

Outlook: The Evolution of the MGA Model in the United States

By Emily Lewis

Embedded Insurance Meets Commercial EVs: A Signal of Where the Market Is Heading

Embedded Insurance Meets Commercial EVs: A Signal of Where the Market Is Heading

By Cameron Parsons

AI is the Arrowhead of Customer Engagement in 2026

AI is the Arrowhead of Customer Engagement in 2026

By Christophe Bourguignat

From Safety Nets to Care Networks: How Japanese Insurers Are Responding to an Aging Society

From Safety Nets to Care Networks: How Japanese Insurers Are Responding to an Aging Society

By Hiroko Washiyama

Turn Risk Into Opportunities

Turn Risk Into Opportunities

By Awais Farooq

Our site uses cookies. By using this site, you agree to the Privacy Policy and Terms of Use.

Accept